Frequently Asked QuestionsThese are answers to some frequently asked questions about our ties, scarves, and Hawaiian shirts. We can design anything your imagination can envision!
I want to make an order. What do you need?
If you don’t have either of these, you can send us a high resolution jpeg and we’ll go from there. Tell us if you have any particular colors you’d like (Pantone colors preferred) and your design ideas, and our artists will give you a few options to start with.
How long is the entire process from start to finish?
Please let us know if you have a hard in-hand deadline as soon as possible and we will let you know of our current turnaround times. We can often accommodate a faster turnaround time — just contact us and we will discuss your options.
We ask that you be aware that there are occasionally unexpected manufacturing or custom delays beyond our control; these instances are rare, but we recommend that if your order has a must-have-by deadline to place your order sooner rather than later to avoid any possible issues.
What is your return policy?
We take pride in our high-quality products and want you to be proud to wear them too. As everything is made-to-order to your specifications, we cannot accept returns generally. However, we realize sometimes mistakes happen.
As part of our ordering process, we’ll send you a test swatch for approval before your full order is manufactured. If your items are not as you approved or have manufacturer defects, please contact us directly and we’ll do our best to make sure you’re completely satisfied.
Is artwork included with my custom neckwear?
To get started, we need a high-resolution image file for your logo (preferably .ai or .eps) file format. If you don’t have either of these, you can send us a high resolution jpeg and we’ll go from there. Tell us if you have any particular colors you’d like (Pantone colors preferred) and your design ideas, and our artists will give you a few options to start with.
We include two hours of design time free of charge for smaller orders (30-99 pieces), which is generally enough for a few starting designs and some revisions, depending on how complex your design is. We include more design time with larger orders (100+ pieces). If your design requires additional revisions past our complimentary time, our artwork fees are billed at $45/hour. We will notify you in advance of reaching your artwork time limit and then add your additional time to your invoice.
For scarves, we include two screen colors with 30+ pieces orders, three colors with 50+ piece orders, four colors with 100+ piece orders, and so on. Additional screen colors are $50 each.
What about creating my Hawaiian shirt designs?
Can you match colors?
However, perfect color replication is not guaranteed: PMS colors are for printing ink on paper, but we are using dye on fabric. Please note that colors can also appear different on your screen than paper or fabric.
If needed, we can request a physical sample with a placed order for you to verify the color; however, this adds 2-3 weeks onto your turnaround time.
What sizes can I order Hawaiian shirts in?
Please note that women’s sizing, especially the women’s small and medium, does run small. We recommend you may want to go up a size or two for the women’s sizes, or use the men’s/unisex sizing instead.
If you’re unsure what sizes to order, generally the breakdowns are roughly 10% S, 20% M, 30% L, 35% XL, and 5% 2XL. This can vary and you can adjust as necessary, but we tend to see this a lot.
You can find our full manufacturer’s sizing chart here.
What is the difference between woven or printed ties?
While our manufacturers do their best to match Pantone colors in a tie design, they must match the available woven thread colors to the design colors, so sometimes there is a small variation in color from the design to the final woven product.
Printed ties generally use digital printing, which is similar to inkjet printing for fabric and allows for the ties to have full colors and gradients. It is ideal for designs that have many colors or that are too complex to be reproduced with weaving, such as artwork or photographs. Digital printing is the best method to match Pantone colors as closely as possible. However, tiny details and text are less crisp with digital printing than weaving ties.
Both digitally printing and weaving ties take about 5-6 weeks for the full order to come in.
Which is the difference between digital printing and screen printing?
However, this means the dye doesn’t penetrate the fabric as thoroughly for some fabrics, making some scarf fabrics have a ‘right side’ and a ‘wrong side’ of the fabric, especially for darker scarf designs. Please contact us for your scarf fabric options and we’ll be happy to walk you through your options. As you don’t see the ‘wrong’ side of the fabric for ties or Hawaiian shirts, this is less an issue for those products.
Screen printing uses screens for the dye to be applied to the fabric one color at a time. This allows for designs to have smaller details and for the dye to penetrate the fabric more thoroughly. Because this is a less efficient dye process, our manufacturers only screen print designs of 250+ pieces, depending on size. Screen printed designs must also have solid, flat colors, usually represented by Pantone colors, and we have limits on the amount of screen colors, depending on the order size.
Do you guarantee delivery by a specific date?
Please notify us if you have a hard deadline, so we can establish the time frame needed to ensure your in-hand date. While we do our best to ensure every customer receives their order in a timely fashion, we cannot guarantee delivery for dates that we are not given in advance.
If your order is a rush order (ie, shorter than our stated general turnaround times for that item) and we must ship your order directly or overnight, you will be responsible for those shipping charges. We have no other rush fees.
I am a new customer. How many ties or scarves can I order?
Hawaiian shirts have a 50 piece minimum. As we make these custom shirts from the fabric up, we cannot accomodate smaller orders.
What are your billing terms?
Once your order is finalized, we request full payment on acceptance of the order confirmation.
Please contact our financial expert Rhonda with any questions about estimates, invoices, or other billing concerns.
Do you have any other fees?
Where are you located?
What is “Corporate Textiles”?
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4 Easy Steps: Order Custom Ties, Masks, or Scarves
After your initial call or email showing interest, we’ll send you samples of our custom ties and scarves so that you can both see and touch the quality of our products. Samples are the best way to be able to see the fine workmanship first hand.
Now you’ve decided that custom neckwear is the perfect incentive or promotional product for your company. The only problem? You aren’t a designer and don’t quite know which direction to go in. Leave it to our artists to provide you with unique and creative designs--all you have to do is select your favorite!
Before we manufacture your neckwear, we want to be sure you’re completely happy with the design, so we submit final artwork for your approval. Our artist’s rendering is an accurate digital representation of what your neckwear will look like. Your satisfaction is key to our success!
Four to six weeks after you approve the production proof, your order will be delivered. Our normal lead time from artist’s concept to finished neckwear is eight to ten weeks. However, we can usually accommodate your special time limits, just contact us!